Privacy Policy

Effective date: September 16, 2025

Climatisation Terrebonne ("we", "us", or "our") operates the website https://climatisationterrebonne.com (the "Service").

This page outlines our practices regarding the collection, use, and disclosure of personal information when you use our Service, as well as the choices available to you with respect to that information.

We use your data to deliver and enhance the Service. By using the Service, you consent to the collection and use of information as described in this policy. Unless otherwise specified in this Privacy Policy, terms used herein carry the same meanings as in our Terms of Use, accessible at https://climatisationterrebonne.com .

Definitions

Service

The Service refers to the website https://climatisationterrebonne.com operated by Climatisation Terrebonne .

Personal Data

Personal Data refers to information about a living individual who can be identified from that data (or from that data combined with other information in our possession or likely to come into our possession).

Usage Data

Usage Data is information collected automatically, either through your interaction with the Service or from the Service's underlying infrastructure (for example, the length of time spent on a page).

Cookies

Cookies are small data files placed and stored on your device (computer or mobile device).

Information Collection and Use

We gather various types of information for different purposes in order to provide and improve our Service to you.

Types of Data Collected

Personal Data

When using our Service, you may be asked to supply certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Such personally identifiable information may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Cookies and Usage Data

Usage Data

We may also gather data regarding how the Service is accessed and used ("Usage Data"). This Usage Data may include details such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the date and time of your visit, the duration spent on those pages, unique device identifiers, and other diagnostic information.

Tracking Data & Cookies

We employ cookies and similar tracking technologies to monitor activity on our Service and retain certain information.

Cookies are files containing a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Additional tracking technologies, including beacons, tags, and scripts, are also utilized to collect and track information and to enhance and analyze our Service.

You may configure your browser to decline all cookies or to alert you when a cookie is being sent. Please note, however, that refusing cookies may limit your ability to use certain features of our Service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to retain your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

Use of Data

Climatisation Terrebonne uses the collected data for a variety of purposes:

• To provide and maintain the Service
• To inform you of changes to our Service
• To enable your participation in interactive features of our Service when you choose to do so
• To deliver customer support
• To gather analysis or useful information so that we can improve the Service
• To monitor how the Service is being used
• To detect, prevent, and resolve technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your province, country, or other governmental jurisdiction where data protection laws may differ from those applicable in your jurisdiction.

If you are located outside Canada and choose to submit information to us, please be aware that we transfer such data, including Personal Data, to Canada and process it there.

Your acceptance of this Privacy Policy, together with your submission of such information, constitutes your consent to that transfer.

Climatisation Terrebonne will take all reasonably necessary measures to ensure that your data is handled securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur to an organization or country unless adequate safeguards are in place, including the protection of your data and other personal information.

Disclosure of Data

Legal Requirements

Climatisation Terrebonne may disclose your Personal Data in the good faith belief that such action is necessary to:

• Fulfill a legal obligation
• Protect and defend the rights or property of Climatisation Terrebonne
• Investigate or prevent possible wrongdoing in connection with the Service
• Safeguard the personal safety of users of the Service or the general public
• Guard against legal liability

Data Security

Protecting your data is a priority for us; however, please keep in mind that no method of transmission over the Internet or method of electronic storage is completely secure. While we make every effort to use commercially reasonable means to safeguard your Personal Data, we are unable to guarantee its absolute security.

Service Providers

We may engage third-party companies and individuals to support our Service ("Service Providers"), deliver the Service on our behalf, carry out Service-related functions, or help us in understanding how our Service is used.

These third parties are granted access to your Personal Data solely to carry out these tasks on our behalf and are bound not to disclose or use it for any other purpose.

Links to Other Sites

Our Service may include links to external sites not operated by us. If you follow a third-party link, you will be redirected to that third-party site. We strongly encourage you to read the Privacy Policy of each site you visit.

We exercise no control over and accept no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service is not directed at individuals under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and believe that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verified parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We reserve the right to update our Privacy Policy at any time. Any changes will be communicated by posting the revised Privacy Policy on this page.

We will notify you via email and/or a prominent notice on our Service before any changes take effect, and we will update the "effective date" at the top of this Privacy Policy accordingly.

We encourage you to consult this Privacy Policy regularly for any updates. Changes to this Privacy Policy become effective as soon as they are published on this page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• By phone: +1 (450) 729-1076
• By mail: 710 Bd des Seigneurs #482, Terrebonne, QC, J6W 1T6, Canada